Support

Need help with the Scenic Tales app? We're happy to help.

Contact us

Email product@scenic-tales.com and we'll get back to you, usually within 1–2 business days.

I bought a tour but it's not showing up. Make sure you're signed in with the same account you purchased with, then pull to refresh on the tour list. Still stuck? Email us with your order confirmation.
Can I get a refund? Refunds for App Store purchases are handled by Apple, and Google Play purchases by Google. We're happy to help you find the right link if you're not sure where to request one.
A tour's audio won't download. Downloads need a one-time internet connection; once downloaded, playback works fully offline. Try again on Wi-Fi and make sure you have free storage space.
Does the app work without cell signal? Yes — once a tour is downloaded, playback and GPS-based location cues work fully offline.